Refund policy
NUMI RETURN & REFUND POLICY
90-Day Money-Back Guarantee
At Numi, we stand behind our products with confidence. We offer a 90-day money-back guarantee, allowing you to experience the benefits of our products risk-free.
Return Process
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Contact our support team at support@numi.com within 90 days of delivery
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Provide your order number and reason for return
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Receive return authorization and a prepaid shipping label
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Package items securely with all original components
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Ship using the provided label within 7 days of authorization
Eligibility Requirements
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Items must be in original condition with all components included
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Returns must be initiated within 90 days of the delivery date
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Valid proof of purchase is required
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Products must be purchased through authorized channels at standard pricing
Refund Processing
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Refunds are processed within 5–7 business days after the returned item is received
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Refunds are issued back to the original payment method
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Shipping costs are non-refundable, except in cases of defective products
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International returns may be subject to additional processing fees
Product Condition Standards
Returned items must be in resaleable condition. Normal trial use is expected, but products showing damage from misuse, modification, or excessive wear may result in a partial refund or return rejection.
Important Notes
This guarantee applies to products purchased at their listed retail value. Special promotional pricing, limited-time offers, and bundled packages may have modified return terms as specified at the time of purchase.
Contact Information
For return inquiries: support@eatnumi.com
Customer Service Hours: Monday–Friday, 9 AM – 6 PM EST